ITIL Foundation Certification Exam 

Overview and Intro

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations growing dependency on IT and embodies best practices for IT Service Management. We also offer the full range of core and supporting ITIL publications through to enable you pass the ITIL Certification Exam.

The exam format is as follows:
• Online Computer based Exam
• Multiple choice and Computer based
• 40 questions with 1 mark available per question
• 26 marks required to pass – 65%
• 1 hour duration
• Closed book. 

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