SijisonTraining

ITIL-ITSM Training Courses

ITIL/ITSM Foundation     

The challenges facing the timely provision of high quality IT services required to underpin the company’s business objectives can be overcome through the implementation of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM).You will learn ITIL terminology, the structure, basic concepts and core principles of ITIL practices for Service Management. The Foundation certificate in IT Service Management will enable you apply ITIL practices for Service Management with further guidance.  ...

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ITIL Foundation & Exam Prep

The ITIL Foundation & Exam Prep provides delegates with comprehensive training on ITIL Foundation and preparation for the ITIL Examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition). ITIL Foundation Course is internationally across industries, regardless of the size of the organization.Sijison Online eLearning ITIL Foundation and ITIL Exams Prep course ...

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ITIL Intermediate ST

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition stage of the service lifecycle. You’ll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you’ll learn the core disciplines of ITIL and you’ll prepare to successfully complete the associated exam. ...

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ITIL Intermediate CSI

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core ...

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ITIL Intermediate SS

In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.  ...

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ITIL Intermediate SD

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices. ....

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ITIL Intermediate SO

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam ...

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